Up to date guide from BJGP https://bjgplife.com/2020/03/18/video-consultations-guide-for-practice/
AccuRx video guide
Detailed tips (video) https://youtu.be/1UivLSPDeZo
Warn the patient (by phone or reception) that you’re going to send them a link for a video consultation and they should click on the link and then click 'Request Permissions' to allow access to audio and video on their phone. You need a webcam.
Where it says, “Your mobile number” type n/a
Copy and paste the link into Chrome (it doesn't work with Explorer) but don't press enter just yet
Your patient should appear in the other screen. If audio is not working they might have not clicked the microphone button on their phone. You can still dial and use telephone for audio if necessary